Our shipping and delivery days are Monday-Friday, excluding holidays.
"Free Shipping" promotions are applied to addresses within the United States only.
Expedited and Overnight delivery orders must be placed by 12pm Pacific Standard Time to be shipped the same business day. Orders placed after 12pm will ship the next business day.
We ship all US & Canada orders by United Parcel Service; We ship all other International, APO and FPO orders through International Checkout
If any item cannot be delivered within the specified time frame, we will notify you by email or phone of the proposed delivery date.
Returns or exchanges must be made within 14 days from the date you received the merchandise. Item(s) must be in new and unused condition with original tags and packaging. Baby Kaed will not accept any returns or exchanges without a return authorization number written on the return. Ship prepaid and insured back to baby kaed after getting a return authorization. Please call 888-488-8018 or email firstname.lastname@example.org to obtain a return authorization number. Only items purchased from the baby kaed website can be returned to us for refund or exchange. If you purchased your bag from a retail store other than baby kaed, please contact them directly to return or exchange your bag.
Shipping and handling fees on returned merchandise is non-refundable; shipping fees will be deducted from refund on all returned merchandise. Shipping and handling on returns and exchanges are the responsibility of the customer.
When purchasing a Gift Certificate, you are purchasing an eGift Card/Certificate. Upon purchase, you will be issued a "code". This code will be emailed to the address you enter at checkout. The code is stored in our cart system, which allows you to pass the code along to the recipient. To use the Gift Certificate, the recipient can shop as they normally would on the baby kaed site and then enter the code at checkout. Certificate is valid for full dollar amount purchased. The entire gift certificate amount does not need to be used at one time. If there is a balance, the recipient can use the same Gift Certificate "code" multiple times until the balance is $0.00. You can purchase more than one gift certificate amount, each Gift Certificate will be assigned a different code. If the dollar amount of the order exceeds the amount of the Gift Certificate, the difference will display at checkout and the recipient must pay the balance by credit card or paypal. Gift Certificates are not redeemable for cash and cannot be returned for a cash refund. Gift Certificates can only be redeemed through the baby kaed website.